We will deliver the goods in accordance with your order usually within the stated delivery time; however, you must not schedule, organise or commence any project work until after you have received your order from us and checked all the goods for defects or missing parts. Absolutely no claim whatsoever will be accepted by us for any consequential losses incurred by you due to delivery delays and or missing and broken items etc.
You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery or delivery fails because you have not taken appropriate steps we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If the delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price of the goods less the failed delivery costs and any extra transport costs incurred for having the order returned to our depot.
Special Instruction for Tuffnells Deliveries
Although goods are counted twice and quality checked by us prior to despatch it is an unfortunate fact that damage can still occur in transit or items can go astray. Naturally, we cannot be at your end to sign off the goods and so we have to rely on you to advise us if anything is damaged or indeed missing.
When receiving an order from us that has been delivered by Tuffnells you should check the goods and be satisfied that they are in good condition before signing the delivery note.
If the consignment is too large or the driver is in a rush and is not prepared to wait for you to check the goods you must presume the worst and write the word 'Damaged' or 'Missing' clearly on the delivery note before signing your name. Do not write the word 'unchecked' as this will not cover you or us for any potential claims. Failure to follow the above procedure may invalidate any claim you may have for lost or damaged goods.
Prior to your order being despatched you will receive an email from us stating the delivery method to be used which will either be:-
- Tuffnells (occasional problems see above)
- Angel Delivery (no problems expected)
- Parcel Force (no problems expected)
Notwithstanding any of the above, the vast majority of deliveries are executed without problem and so you shouldn't be too concerned just a little aware.